Frequently Asked Questions
Everything you need to know about our FDM 3D printing services. Can't find your answer? Contact us for personalized help.
Getting Started
What is FDM 3D printing and why should I choose it?
FDM (Fused Deposition Modeling) is the most widely used 3D printing technology. It's cost-effective, versatile, and perfect for prototypes, functional parts, and small batch production. We specialize in FDM because it offers the best balance of quality, speed, and affordability for most applications.
How do I get a quote for my project?
Simply upload your 3D files on our instant quote page. You'll receive a quote within minutes for most parts. For complex projects or if you need design assistance, contact us directly and we'll provide a detailed quote within 2 hours.
What file formats do you accept?
We accept STL, OBJ, 3MF, and STEP files. STL is preferred for 3D printing. If you only have 2D drawings or CAD files in other formats, we can help convert them or provide design services.
Do you have minimum order quantities?
No! We're proud to offer no minimum order quantities. Whether you need 1 part or 1,000 parts, we're here to help. This makes us perfect for prototyping, testing, and small batch production.
Materials & Quality
What materials do you offer?
We offer PLA/PLA+, PETG, TPU (flexible), transparent materials, and specialty filaments including glow-in-the-dark and wood-fill. Each material has different properties - PLA+ for prototypes, PETG for outdoor/mechanical parts, and TPU for flexible applications.
How do I choose the right material for my project?
Consider your application: PLA+ for indoor prototypes and detailed models, PETG for outdoor use and mechanical parts, TPU for flexible/rubber-like parts. Our material pages have detailed guides, or contact us for personalized recommendations.
What layer height and quality can I expect?
We typically print at 0.2mm layer height for the best balance of quality and speed. For high-detail parts, we can go down to 0.1mm. For draft prints, 0.3mm is available. Our high-quality 3D printers ensure consistent, professional results.
Are your materials food-safe?
PETG is FDA-approved for food contact and is our recommended food-safe material. While PLA is generally considered food-safe, we recommend PETG for any food contact applications to ensure safety and durability.
Design & Technical
What are your design guidelines and limitations?
Minimum wall thickness: 1mm for structural parts. Maximum overhang: 45° without supports. Our build volume is 256x256x256mm. We provide free design review and optimization to ensure your parts print successfully.
Do you provide design support?
Yes! We offer free design consultation and optimization for all projects. Our team has optimized over 7,000 parts for FDM printing. We can suggest improvements for printability, cost reduction, and functionality.
Can you modify my design if needed?
Absolutely. We can make minor modifications for printability (adding draft angles, adjusting wall thickness, etc.) at no charge. For major design changes, we offer affordable design services to optimize your part.
What post-processing do you offer?
We offer support removal, light sanding, and basic finishing. For specialty post-processing like vapor smoothing or painting, please contact us to discuss your requirements.
Pricing & Orders
How is pricing calculated?
Pricing is based on material volume, print time, and complexity. Our instant quote system gives you transparent pricing immediately. Volume discounts apply for multiple parts. No hidden fees - what you see is what you pay.
Do you offer volume discounts?
Yes! Discounts automatically apply for multiple identical parts. The more you order, the better the per-part price. Our quote system shows volume pricing tiers automatically.
What payment methods do you accept?
We accept all major credit cards, PayPal, and bank transfers for larger orders. Payment is secure and processed when you approve your quote. No upfront payment required for quotes.
Can I make changes after ordering?
Minor changes are possible before production starts. Contact us immediately if you need modifications. Major changes may require a new quote, but we'll work with you to find the best solution.
Delivery & Turnaround
What are your turnaround times?
Standard turnaround is 3-5 business days. Rush orders can be completed in 24-48 hours for an additional fee. Complex or large orders may take longer. We'll confirm timing when you place your order.
How do you ship orders?
We ship via Royal Mail and courier services throughout the UK. International shipping is available. All orders are carefully packaged to prevent damage. Tracking information is provided for all shipments.
Do you offer express delivery?
Yes! We offer next-day and express delivery options. Combined with our 24-48 hour rush production, you can have parts in your hands incredibly quickly when needed.
What if my parts are damaged in shipping?
We package everything carefully, but if damage occurs, we'll reprint and ship replacement parts at no charge. Just contact us within 48 hours of delivery with photos of any damage.
About 3DColorPop
How experienced are you?
We've successfully completed over 7,000 prints with 1,700+ five-star reviews on Etsy. We started as a small Etsy business and expanded to serve larger projects and professional manufacturing needs while maintaining our high quality standards.
What equipment do you use?
We use professional high-quality FDM printers known for their reliability, speed, and consistent quality. Our 256x256x256mm build volume handles most projects, and we have multiple printers for faster turnaround.
Are you based in the UK?
Yes, we're a UK-based business serving customers throughout the United Kingdom and internationally. Being local means faster shipping, better communication, and support for UK businesses.
Can you handle large or ongoing projects?
Absolutely! While we started with small Etsy orders, we've expanded to handle batch production, ongoing supply relationships, and complex projects. We can scale with your needs from prototype to production.
Still Have Questions?
Our expert team is here to help with your specific project needs. Get personalized advice from professionals who've optimized over 7,000 parts.
Usually respond within 2 hours • Free consultation • No obligation