Privacy Policy

1. Introduction

3DColorPop ("we," "our," or "us") operates a 3D printing service business in the United Kingdom. This Privacy Policy explains how we collect, use, and protect your personal information when you:

• Visit our website
• Request quotes for 3D printing services
• Place orders with us
• Contact us for support or inquiries
• Subscribe to our communications

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Contact Information: Name, email address, phone number, postal address
• Business Information: Company name, VAT number (if applicable), job title
• Order Information: 3D model files, project specifications, delivery preferences
• Payment Information: Billing address, payment method details (processed securely by our payment providers)
• Communication Records: Customer service inquiries, feedback, and support communications

2.2 Technical Information

When you visit our website, we automatically collect:

• IP address and browser information
• Pages visited and time spent on our site
• Referral sources and search terms
• Device and operating system information
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your personal information for the following purposes:

• Service Delivery: Processing orders, manufacturing 3D printed parts, and arranging delivery
• Communication: Responding to inquiries, providing quotes, and updating you on order status
• Payment Processing: Handling payments and maintaining financial records
• Customer Support: Providing technical assistance and resolving issues
• Business Operations: Improving our services, analyzing website usage, and maintaining security
• Legal Compliance: Meeting regulatory requirements and protecting our rights
• Marketing: Sending relevant information about our services (with your consent)

4. Legal Basis for Processing

Under UK GDPR, we process your personal information based on:

• Contract Performance: To fulfill our 3D printing service obligations
• Legitimate Interest: To operate our business, improve services, and ensure security
• Consent: For marketing communications and non-essential cookies
• Legal Obligation: To comply with tax, accounting, and other legal requirements

5. How We Share Your Information

We may share your information with:

• Service Providers: Payment processors, shipping companies, cloud storage providers, and website analytics services
• Professional Advisors: Lawyers, accountants, and business consultants (under confidentiality agreements)
• Legal Authorities: When required by law or to protect our rights and safety
• Business Transfers: In the event of a merger, acquisition, or sale of assets

We do not sell your personal information to third parties for marketing purposes.

6. Cookies and Tracking

Our website uses cookies and similar technologies to:

• Essential Cookies: Enable core website functionality (always active)
• Analytics Cookies: Understand how visitors use our site (Google Analytics)
• Marketing Cookies: Deliver relevant advertisements and track their effectiveness

You can manage your cookie preferences using our cookie banner or through your browser settings. Note that disabling certain cookies may affect website functionality.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• SSL encryption for data transmission
• Secure cloud storage with access controls
• Regular security assessments and updates
• Employee training on data protection
• Limited access to personal information on a need-to-know basis

8. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and honor warranties
• Comply with legal and tax obligations (typically 7 years for business records)
• Resolve disputes and enforce agreements
• Maintain business relationships

Marketing communications are retained until you unsubscribe or request deletion.

9. Your Rights

Under UK data protection law, you have the right to:

• Access: Request a copy of your personal information
• Rectification: Correct inaccurate or incomplete information
• Erasure: Request deletion of your personal information (subject to legal obligations)
• Restriction: Limit how we use your information
• Portability: Receive your information in a structured, machine-readable format
• Object: Opt out of direct marketing and certain processing activities
• Withdraw Consent: Withdraw consent for processing based on consent

To exercise your rights, please contact us at the details provided below. We will respond to your request within one month.

10. International Transfers

Your personal information is primarily processed within the UK. However, some of our service providers may process information outside the UK/EEA. When this occurs, we ensure adequate protection through:

• Standard Contractual Clauses approved by the UK authorities
• Adequacy decisions for certain countries
• Other approved transfer mechanisms

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Significant changes will be communicated through our website or by email. The "Last updated" date at the top of this policy indicates when it was last revised.

13. Contact Us

If you have questions about this Privacy Policy or want to exercise your rights, please contact us: